Delivery
All orders are sent within a few days from our HQ, as a lot of the products need attention to detail and are hand made. Then allow 3-4 working days for all UK orders, and 6-11 working days for all International orders. If it’s a special occasion, please use our express option. We are having some trouble sending spray products to the US and a few other countries, please do contact us for up to date information.
We use global shipping brands such as Royal Mail, UPS DPD. we do not accept responsibility for anything that happens after an order has been handed over for shipment, and are not to be held liable for items lost or damaged during transit.
Breakages
In the event that any of the products in your parcel are found damaged, please let us know within 2 days of receiving your order. The item will then be inspected by us to determine if it qualifies for a replacement or a refund. In some cases we might require you to ship the item back at your own cost to physically inspect the product if the damage is not visually obvious. Once the item has been inspected and the damage verified we will credit your account with the price you paid for the damaged items or issue an exchange.
Prices & Payment
- All prices are quoted in pounds sterling, and may be per item, as marked. The prices include Value Added Tax, when applicable. Any delivery charges are additional.
- We accept payment by Visa, MasterCard, Amex and other major debit & credit cards
- We reserve the right to terminate any special offer at any time, without notice.